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Refund & Cancellation Policy

Last Updated: August 25, 2026

At TattvaSetu, we aim to provide clear information about cancellation and refund terms before a customer confirms a service or booking.

Refund eligibility depends on the type of service purchased and the applicable terms stated below.

1. Puja Bookings

For puja bookings, the following cancellation terms apply:

  • Cancelled 7 or more days before the scheduled puja date: Full refund.

  • Cancelled 3–6 days before the scheduled puja date: 50% refund.

  • Cancelled less than 3 days before the scheduled puja date: No refund.

  • No-show: No refund.

If an offline (in-person/temple) puja cannot proceed due to a reason attributable to the customer, TattvaSetu may, with the customer's agreement, offer to perform the puja online instead of providing a refund.

2. Kundli Reports

  • Kundli reports may be offered as paid services, with the applicable price clearly communicated or displayed at the time of purchase.

  • Where a Kundli report has been paid for, refund eligibility will be subject to the terms communicated at the time of purchase.

  • From time to time, TattvaSetu may offer a Kundli report at no cost as part of a promotional offer.

  • Where no payment has been collected for a promotional or free Kundli report, no refund is applicable.

3. Tour Packages

Tour packages may involve advance arrangements with hotels, transportation providers, ticketing providers and other third-party service providers.

  • Tour packages are generally non-refundable once booked, as travel, accommodation and local arrangements may be confirmed in advance.

  • Applicable cancellation charges or any available refund will depend on the booking conditions communicated to the customer before confirmation and, where applicable, the cancellation terms of the relevant third-party providers.

  • Any exceptional refund or rescheduling option will be communicated to the customer where applicable.

Customers are encouraged to review the package inclusions, exclusions and cancellation terms before making payment.

4. Refund Processing

Where a refund is approved, it will normally be processed to the original mode of payment within 7 working days.

The time taken for the refunded amount to appear in the customer's bank account or payment account may depend on the customer's bank or payment service provider.

5. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact TattvaSetu as soon as possible.

Please provide:

  • Your name

  • Booking or service details

  • Date of booking

  • Payment details or transaction reference, where available

  • Reason for cancellation

Contact

TattvaSetu
Ujjain, Madhya Pradesh, India

Email: namaste@tattvasetu.com
Phone: +91 9993459309

6. Changes to This Policy

TattvaSetu may update this Refund & Cancellation Policy from time to time to reflect changes in our services or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.